Brands són la importància de prioritzar l'element humà en les decisions-making processes. Amb Hamilton, és firme beleu en putting humans en el centre d'aquestes decisions. We offer solutions que help brands transform their desire per a «Human Centric» approach into a reality, ultimately creating memorables experiències per a les seves persones o consumers at every touchpoint.
One d'un key focus és guiding brands en les seves journey per understand and map the appropriate «Customer Journey» per als seus clients. By doing so, we help them define and enhance their performance at each interaction between users or consumers and the brand.
Per a aquests goals, utilitzeu diverses solucions que poden ser diferents aspectes de customer-centric strategies:
Customer journey market research solutions
We assist brands in understanding and optimizing the customer's journey, ensuring a seamless and delightful experience at every step.
The Huff Model in market research
La nostra expertesa en el model Huff us provide valuable insights in customer behavior, preferències, i decisions-making processes, empowering brands to make informed strategic choices.
Shopper Research Analysis:
Through shopper research, we dive deep into consumir behavior and preferences to help brands tailor their offerings and strategies accordingly.
POS (Point of Sale) Analytics:
Un POS analytics solutions proveeix brands per valuable data i insights derivede de punt-of-sale transactions, enablin them to make data-driven decisions i improve overall performance.
How to measure customer Satisfaction & Loyalty:
We believe in nurturing customer satisfaction and loyalty. Les solucions help brands measure, track, and enhance these critical metrics, fostering long-term customer relationships.
How to use NPS, Net Promoter Score:
Utilitzant NPS, we assist brands in measuring customer loyalty and identifying brand promoters and detractors, allowing per targeted improvements and customer-centric strategies.
How we use KDA Drivers Analytics:
We analyze key drivers of customer satisfaction and loyalty, identifying areas per improvement and providing actionable insights to optimize brand performance.
By leveraging aquestes diverses solucions, em empower brands to create exceptional customer experiences that leave a lasting impact. Understand que totes les interaccions counts, i el focus és en l'ús de brands excel.
Amb el nostre company, ens dedicarà a xafarderar el «Human Centric» per adaptar-se a les brandes per aconseguir les seves accions.
